Managing quality complaints – the control, monitoring, and recording of product and service complaints – is one of the fundamental and crucial processes in quality management.
The reliable resolution of complaints is determined by record-keeping, data collection, evaluation, various approaches to problem-solving, action plans and standardization.
Reducing the number of complaints not only lowers the costs associated with poor quality but also enhances the company's reputation in the eyes of the customer, fostering an environment for improved customer relationships.
The quality complaint management system developed by PowerLean allows the recording of various types of complaints from customers (0km, warranty) as well as internal and supplier-related complaints.
The application enables instant recording for various data types, information sharing, reporting, collaboration across departments, clear assignment of responsibilities, monitoring of task fulfillment, and checklists for standardization.
